Unlike traditional social platforms, ChatEdge is built for secure, smart, and scalable conversations — ideal for businesses, agencies, and government use cases.
| Feature | ChatEdge | Social Media Platforms |
|---|---|---|
| AI-Powered Chatbot | 24/7 smart replies | Human only |
| Website Embeddable Widget | Custom script | Not supported |
| Escalation to Human Agent | Hybrid support | Manual only |
| Multi-Website Support | Multiple domains | One account only |
| Role-Based Access | Admin, Agent, Dev | Limited roles |
| Freemium Token System | Monthly tokens | Not available |
| Voice & Language Support | Multilingual & TTS | Text only |
| Custom Branding Per Website | Logo, Theme, Greeting | Fixed by platform |
| Secure Private Hosting | ColdFusion + SQL | Public data |
| Referral & Affiliate Tools | Built-in tracking | Not available |
| Reports & Analytics | Downloadable stats | Limited insights |
| Gov-Ready Secure Infrastructure | Compliant & customizable | Not supported |