Doctor FAQ

Licensed clinicians (e.g., MD/DO/MBBS, PA, NP, Psychologists, Licensed Therapists) who meet their local telemedicine requirements. You�ll be asked to verify identity, licensure, and (where applicable) good standing.

Typical review is 2�5 business days after you submit a complete application. Complex cases or additional document checks may take longer. We�ll email you status updates.

Jurisdiction rules vary. In many regions, you must be licensed where the patient is located at the time of care. You are responsible for complying with laws, regulations, and professional standards where you practice.

Yes. Providers must maintain any required coverage per local law and payer requirements. ChatEdge does not provide malpractice insurance for clinicians.

You set a per-minute rate (visible to patients before booking). Patients pre-load credits or pay as they go. You can change your rate anytime. Transparent pricing builds trust and reduces cancellations.

We aggregate your completed sessions and settle to your payout method on a regular schedule. Payout rails vary by country (e.g., bank transfer, mobile money). Verification may be required to comply with anti-fraud and KYC rules.

Video, Chat, and Audio. You can enable/disable modalities in your dashboard and set different availability windows for each. You can request images or files from patients through the secure uploader.

You can set a cancellation window (e.g., 2�24 hours). Late cancellations or no-shows may result in fees per your policy and platform rules. Clear policies in your profile reduce disputes and improve patient satisfaction.

Maintain visit notes sufficient for continuity of care and local compliance. Our secure chart supports structured notes, attachments, and care plans. Patients can access their visit summary in their portal.

Where allowed and when clinically appropriate, you can send an e-prescription to the patient�s chosen pharmacy. Controlled substances and other restricted items may be limited or prohibited depending on jurisdiction and platform policy.

Any modern smartphone, tablet, or computer with camera/mic. Use the latest versions of Chrome, Edge, Safari, or Firefox. A stable internet connection (=5 Mbps) is recommended for video.

Data is encrypted in transit and at rest. Access controls restrict records to the patient and authorized clinicians. We follow secure development practices and log access for auditing.

Refunds are evaluated per platform rules and your published policy. Clear pre-visit pricing and good communication significantly reduce disputes. We may hold funds while a dispute is reviewed.

Yes. Use secure in-app messaging for follow-ups and clarifications. Avoid sharing personal contact details outside the platform to protect privacy and ensure proper documentation.